When a cloud provider retires a service you’re using

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Over the years I’ve had a few friends and clients reach out to me, unhappy about some public cloud services being removed, either from a name-brand cloud provider or secondary players. At times, entire clouds were being shut down.

The cloud providers typically give plenty of notice (sometimes years), calling the service “legacy” or “classic” for a time. They’ll have a migration tool and procedures to move to other similar services, sometimes to competitors. In some cases, they will pay for consultants to do it for you.

As a tech CTO for many years, I also had to sunset parts or all of technologies we sold. This meant removing support and eventually making the technology no longer viable for the customer. Again, this was done with plenty of notice, providing migration tools and even funding to make the move to more modern and likely better solutions.

Customers closely watched the way this was done and the number of times I sunsetted things in a…


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